Frequently Asked Questions (FAQ)


SnapSpaces allows both photo and videos uploads, as long as each individual file is 500mb or less.

We don’t limit how many guests can participate and upload media to your site. 


The owner of the SnapSpace must create an account with us to control and manage your site, however guests are not required to create any account with us to participate and upload photos on your site. We’ve designed SnapSpaces to encourage participation and remove unnecessary barriers. We are not trying to collect and use your guests personal information, it’s not how we make ends meet. You paid for your site, and your guests can use without further hurdles from us. 

We do not limit the number of media uploads (photos and videos) that guests can submit on your SnapSpace. We do limit each individual file to 500mb. For perspective most high-resolution, DSLR, cameras (the type professionals use) will produce photos that are 12-50mb in size– so we accept big files! Our goal is to accomodate video memories like capturing a special toast or speech. 

You have control of your gallery. 

You can make your gallery accessible via your event site, or opt to keep it private and only share the directl link with people you choose.  

You can also control the publication settings for the upload themselves. You can choose to have all content visible in the gallery automatically, or choose to have them all private and then mark the few that you want to make public. 


If you have configured your site so that uploads are automatically visible in your gallery, you will have the option to set a custom delay on their publication. 

This means that when logged into your account, you will be able to review uploads in your Gallery Admin page during the delay period and mark those that you don’ t want shared as private. If you are not publishing photos to your gallery automatically, the delay option is not available, because it is not relevant since all images would be private by default.


Head over here  to learn about giving the gift of SnapSpaces.

While your SnapSpace is open to submissions, you can view and download individual items in your gallery. Once your site closes to new submissions, we will bundle all your media up for you automatically and send the owner a download link via email. Lost your link? Link expired? Once your media download bundle is prepared, you can re-download it at any time, on-demand, from your SnapSpaces account. 


SnapSpaces does not require an app download and is accessible via a normal internet browser. This means that people can contribute photos from their computer easily after they have exported them from any DSLR or other dedicated camera devices. 

At the moment, we don’t ship internationally. We and our printing partners are based in the US, and we cannot guarantee they will ship to all international destinations. We offer a basic tier that includes all the classic SnapSpace features, but skips the printed cards, and that is what we recommend for international customers. All SnapSpaces come with a downloadable QR code, so you can make your own designs and order from a printer in your area.